Track Order

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Tracking FAQ

When will I receive my order?

Total Delivery Time = Producing Time + Shipping Time

Joliny orders usually need 1–3 business days to produce. Shipping takes 7–12 business days depending on region. Most customers receive their package within 8–15 business days total.

My tracking number does not work

Tracking events may take 48–96 hours to appear after shipment. This is because the carrier needs time to register the tracking number.

Note: For some items (like t-shirts, posters, canvas), tracking might be slower to update.

Why is my order tracking not moving?

Don't worry — this can happen due to customs, weather, or seasonal volume delays. Your package is still moving within the system.

If tracking hasn’t updated for over 10–15 days, please contact us for assistance.